Support

Winter Arc Support

Winter Arc is made by Moonshot Media Limited in Ireland. Write to hi@moonshot.ie and a person will reply.

Common questions

I missed a day. Have I lost everything?

No. That is the whole point of streak shields. A missed day spends a shield and your climb carries on. If you have no shields left, or you turned on Hard Mode, the streak starts again from today, but every day you already climbed stays climbed. Winter Arc never resets your arc to zero.

How do I earn shields?

A perfect camp, meaning every rule on every day of that week, earns one. Beating a weekly boss earns one. You can hold up to three.

Can I change my rules?

You can edit them freely until day 3. After that you can still rename a rule, but you cannot add or remove one. That is deliberate: the contract is supposed to mean something.

What happens at the end?

On your final day the summit screen plays, your day 1 to day 90 photo montage is generated if you took progress photos, and you get a summit card you can share. Your finished arc is kept in Past Arcs, and you can start the next one.

Where is my data?

On your device, and in your own private iCloud if you are signed in. We never see it. Settings › Export your data gives you a file with everything in it.

I reinstalled and my arc is missing

Make sure you are signed in to the same Apple Account and that iCloud Drive is on, then open the App and give it a few seconds: the restore lands shortly after the first screen. If it still does not appear, write to us.

How do I cancel?

Settings › your name › Subscriptions on your iPhone, then choose Winter Arc. Cancelling stops the next renewal. Refunds are handled by Apple, not by us.

I bought it and it says locked

Settings inside the App › Restore purchases, using the same Apple Account you bought with.